These terms and conditions (“Terms”) govern and apply to anyone accessing or using the websites located at qoo-online.com(“Site”), our mobile application(s), our blog(s), and any other website(s) owned and/or operated by vintage Qoo(“Qoo”).
Please take some time to review these Terms for our Services. By accessing or using the Services, including purchasing any products through the Services, you represent, warrant, understand and agree: (1) to accept, comply with, and be bound by these Terms; (2) that you have the right, authority, and capacity to abide by these Terms; (3) to comply with all applicable laws, rules and regulations concerning your access to and use of the Services; and (4) you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of Japan or another applicable jurisdiction. Certain services may be subject to additional terms, guidelines or rules, which will be available in conjunction with those relevant services, and those additional terms will become part of these Terms when you use those services.
Qoo reserves the right to update, change, modify or otherwise alter these Terms at any time. Any access or use of the services by you after the changes go into effect shall constitute and be deemed your agreement to these terms. If you do not want to be bound by these Terms, do not use or access any part of the Services.

ELIGIBILITY OF PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Qoo terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Qoo, whose applications are acceptable to Qoo and who have authorized Qoo to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Qoo reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

 

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Once your order has been placed, you agree to purchase the item(s) and we cannot accept any cancellation or refund.

A contract between you and Qoo is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment.  All orders are subject to availability and confirmation of the order price.

 

We are unable to offer price adjustment on items once an item has been purchased, no price adjustment will be offered should the item be further marked-down.

 

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

 

DELIVERY

You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

Qoo insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Qoo, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

 

Customs charges vary depending on the country of delivery.  If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates.

Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from Qoo as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you placed your order, you agreed to our terms and conditions of purchase.

 

 

We ship internationally from Japan to the following countries:

  • Australia
  • Austria
  • Bahamas
  • Belgium
  • Bosnia and Herzegovina
  • Brazil
  • Brunei
  • Bulgaria
  • Cambodia
  • Canada
  • Chile
  • China
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Denmark
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Estonia
  • Federated States of Micronesia
  • Finland
  • France
  • French Guiana (France)
  • French Polynesia (France)
  • Georgia
  • Germany
  • Greece
  • Greenland (Denmark)
  • Guam (USA)
  • Guinea
  • Haiti
  • Hong Kong (China)
  • Hungary
  • Iceland
  • India
  • Ireland
  • Isle of Man (UK)
  • Italy
  • Jersey (UK)
  • Jordan
  • Kuwait
  • Laos
  • Latvia
  • Luxembourg
  • Macau (China)
  • Madagascar
  • Malaysia
  • Malta
  • Monaco
  • Mexico
  • Monaco
  • Mongolia
  • Montenegro
  • Morocco
  • Nepal
  • Netherlands
  • NewZealand
  • Norway
  • Oman
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Russia
  • Saint Lucia
  • San Marino
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • South Korea
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Tunisia
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States Virgin Islands (USA)
  • Uzbekistan
  • Vatican City
  • Venezuela
  • Western Sahara

 

Estimated shipping times for international orders

International orders are shipped with EMS. We estimate that it will take approximately 1 – 2weeks from the date that your order is shipped for international orders to be delivered, depending on your location.

 

Qoo is not liable for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by a change in the delivery timeframes set out above, or any delivery delays.

 

RETURNS AND EXCHANGES

 

We do not accept any return or refund unless the item is faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply email us at qoo@mjwrks.jp and return the faulty item to us within 5 days of the day you received them.

 

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

 

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including all HTML and other code contained in this Site. All such Content including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Qoo and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make copy for the purposes of viewing Content for your own personal use.

 

CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Qoo tries to ensure that the information on this site is accurate and complete. Qoo does not promise that Qoo's Content is accurate or error-free. Qoo Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

 

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

 

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis.