Thank you for your continued patronage of the VINTAGE QOO TOKYO online shop.
Currently, the delivery company (Sagawa Express)
Due to the increase in parcel volume towards the end of the year and traffic conditions in some areas,
We are currently experiencing a situation where it may take longer than usual for your package to be delivered.
There may be delays in delivery on the specified date and time.
We appreciate your understanding.
In addition, due to our store being closed for the New Year holidays,
If you would like your order delivered by Christmas or before the end of the year,
We recommend that you place your order early.
New Year's holiday schedule
Online store's last business day of the year: December 28th (Saturday)
Online store opening date for the new year: Saturday, January 4th
For orders and inquiries during the holiday period,
We apologize for the inconvenience, but we will only be able to respond from January 4th onwards .
Information about delivery within the year
The deadline for delivery within the year varies depending on the payment method.
Customers using international shipping
By December 26th (Thursday) 13:00 (JST)
If you reply to the notification we sent you regarding acceptance of customs duties , we will be able to deliver your order before the end of the year.
If you reply after this time, your order may be shipped after the New Year .
Domestic delivery
Customers using
Due to delivery delays by Sagawa Express,
Depending on the region and date and time, delivery may take longer than usual.
✔︎Credit card payment
It may take some time to confirm your card details.
Orders placed after Tuesday, December 24th may not be delivered within the year.
✔︎Bank transfer
If we are unable to confirm your payment by 3:00 PM on Thursday, December 26th ,
Delivery will not be possible within the year.
✔︎Customers in a hurry
We recommend using PayPal for quick payment.
Request to customers
If you would like your order delivered by the end of the year or Christmas,
Due to logistics conditions and holiday periods, we ask that you place your order with more time than usual.
If you have any questions,
Please feel free to contact our customer support.
We hope you will continue to support VINTAGE QOO TOKYO.
We sincerely ask for your cooperation.