Shopping guide

  • Our store lists actual measured sizes on each item page.
    Due to the nature of pre-owned brand items, the sizes indicated by the manufacturer and the measurements taken by our store may differ.

    Measurements are conducted individually by our staff using appropriate methods for each product (e.g., flat measurements, ring mandrels, specialized measuring tools) and based on our store’s unique standards.
    For details on measurement methods, please refer to the “Sample Measurement Image” shown on each product page.

    【Please Note】
    - Since measurements are taken manually, there may be slight discrepancies (approximately ±1-2 cm or size units) from the listed dimensions.
    - The actual measurements are based on our store’s measurement standards and may not match the manufacturer's indicated size.
    - For items with special designs or shapes, measuring devices may not be usable accurately, making it difficult to measure by conventional methods.
    In such cases, we note this in the “Size Remarks” section on the product page, so please be sure to check there.

    If you have any concerns about sizing, please feel free to contact us before placing your order.

  • We offer worldwide shipping to various countries.
    However, please be aware that delivery may be difficult in some regions or due to specific country/regional circumstances. If you place an order from such an area, we may contact you separately.

    ■Shipping Carriers and Estimated Delivery Times
    ・For international shipments, we utilize reliable international shipping services such as DHL.
    ・Delivery times may vary depending on customs procedures and the delivery status in the destination region.
    ・You can track your shipment using the tracking number provided in your shipping confirmation email on the respective shipping company's website.
    ※If your package doesn't arrive, please check your tracking number and contact the shipping carrier directly.

    ■Shipping Costs
    ・Shipping costs are added to the item price.
    ・Shipping fees vary depending on the destination country or region, and the size and weight of the package. You can view the automatically calculated amount during the checkout process.

    ■Customs Duties and Import Taxes
    ・International shipments may be subject to customs duties, import taxes, customs clearance fees, and other charges levied by the customs authorities of the destination country.
    ・All these costs are the responsibility of the customer. Since the amounts vary depending on each country's tax system, we recommend checking with your local customs office before placing an order. Please understand that it is difficult for our shop to provide accurate details on customs duties and import taxes for each country in advance.
    ・If customs procedures or payments are not completed, delivery may be stopped, or the item may be returned to us.

    ■Payment and Shipping Address (Important Notes for PayPal Users)

    If you select PayPal as your payment method, the shipping address you enter during checkout must match the shipping address listed on your PayPal account's transaction details page.
    Please be aware of this in advance if the addresses do not match, your order will be canceled, and any cancellation fees incurred will be your responsibility.
    Furthermore, to prevent fraudulent activity and reduce shipping risks, we do not accept deliveries to forwarding service companies (freight forwarders).
    Please designate a shipping address where you can directly receive the package yourself.
    In the event that the shipping address you provide appears to be a forwarding service company, we may contact you to confirm.

    ■Important Notes
    If an item is returned to our store due to the recipient being absent, refusal to accept, an incorrect address, or similar reasons, please understand that your refund will be the amount minus round-trip shipping fees, customs duties, and various handling charges.
    International shipping can take a long time depending on the region, and delays may occur due to the shipping company's circumstances. For detailed delivery status after shipment, you may need to directly contact the shipping carrier in your country.

  • We offer nationwide shipping within Japan.
    We strive to deliver your orders promptly and with great care.

    ■Shipping Carrier
    ・For domestic deliveries, we use Sagawa Express.
    ・Please understand that we cannot accommodate requests for specific shipping carriers.

    ■Estimated Delivery Time
    ・Orders are typically shipped within 3 business days of completion (excluding certain periods like the New Year holidays).
    ・If you pay by credit card, shipping may take longer due to the card company's approval process.

    ■Shipping Fees
    ・All domestic shipping is free of charge nationwide.

    ■Delivery Date & Time Specification
    ・You can specify your preferred delivery date and time slot when placing your order.
    ・Available time slots are as follows:
    Morning / 12 PM – 2 PM / 2 PM – 4 PM / 4 PM – 6 PM / 6 PM – 8 PM / 6 PM – 9 PM / 7 PM – 9 PM
    ※Please note that we may not be able to deliver at your requested date or time due to certain regional limitations or traffic conditions.

    ■Safety Service (Valuables Handling)
    ・To ensure the safe delivery of your valuable items, we use a "Safety Service (Valuables Handling)."
    ・Applicable items will be handed directly to you and cannot be left in a delivery locker.
    ・Depending on the item's size and contents, it may be delivered via standard shipping.

    ■Request Regarding Item Reception
    If an item is returned to our store due to reasons such as long-term absence, refusal to accept delivery, or an incorrect address after shipment, we will charge you for the following actual costs:

    【Charges】
    ・Round-trip shipping fees
    ・Cash on Delivery (COD) fee (if COD was used)
    ・Return handling fee and packing material costs
    ※Please note that we may refuse reshipment after a return. Even if reshipment is possible, the shipping cost will be cash on delivery (borne by the customer).

    【Future Orders】
    We may decline future orders if any of the following apply:
    ・If actions that impede our operations, such as refusal of receipt or no contact, are confirmed.
    ・If multiple orders that were not received for legitimate reasons are confirmed.
    ※To prevent issues, please double-check your address, phone number, and desired delivery date/time when placing your order.

  • Please note that we generally do not accept cancellations or changes to orders once they have been confirmed.
    As stated in the order information you reviewed during the checkout process, we cannot accommodate order cancellations or changes due to customer convenience.
    Furthermore, once an order has been canceled, the items cannot be restored.
    We kindly ask that you thoroughly review your order details before confirming your purchase.

  • Due to the unique nature of our items, we generally do not accept returns or exchanges for reasons related to customer convenience.
    We kindly ask that you thoroughly review the item descriptions and photos on the item page before making a purchase.
    In unavoidable circumstances where we do accommodate a return or exchange, any refund issued may be less the round-trip shipping fees and bank transfer fees incurred for the refund process.

    ■ Eligibility for Returns & Exchanges

    We will only accept returns or exchanges in the following cases:

    ・If you received an item different from the one you ordered
    ・The item has significant damage or a defect.
    ・The item is confirmed to be a counterfeit.
    If any of the above apply, please contact us within 3 days of product arrival via email or our inquiry form.

    ※All vintage items available on our site are provided after being carefully authenticated one by one by experienced professional buyers. We take every possible measure to verify authenticity. In the unlikely event that an item you purchased is determined by us to be not genuine, we will issue a full refund.
    ※While we pay close attention to item quality, please understand that vintage items may show some signs of use, minor wrinkles, or fraying due to their age. When purchasing, please acknowledge this point. Items with minor imperfections that do not affect usability are not eligible for order cancellation, return, or exchange.
    ※Due to the nature of vintage items, a unique scent from storage or age may be noticeable. Unless it's an abnormal condition such as a strong perfume or cigarette smell, these are not grounds for return or exchange.
    ※Please note that the actual color of the product may differ slightly from the images due to your computer or smartphone model and monitor settings. We do not consider discrepancies in image color to be our fault.
    ※After your item arrives, please open the package and inspect the item as soon as possible.
    ※We cannot process returns or exchanges without prior notification.

    ■ Cases Where Returns & Exchanges Cannot Be Accepted

    ・Customer convenience reasons, such as size differences or discrepancies from your imagined item.
    ・item that have been used once.
    ・Item with damage, stains, or odors caused by the customer.

    ■ Return & Exchange Procedure

    1.Contact us within 3 days of item arrival.
    2. We will confirm the details and guide you on the return method and next steps.
    3. After the item is received and inspected, we will process your refund.
    ※Refunds will be processed according to the original payment method used (e.g., credit card, PayPal). Please note that it may take several days to several weeks for the refund to be reflected.

    ■ Important Notes

    ・We specialize in vintage items. Please understand that signs of use and unique textures due to age are characteristics of these items.
    ・We make every effort to describe the item's condition as detailed as possible on the item page. If you have any questions, please feel free to inquire before placing your order.
    ・Since many of our items are one-of-a-kind, we may issue a refund instead of an exchange if an exact replacement is not available.

    ■ For International Customers

    We welcome international orders and strive to ensure a secure experience for all our customers. When requesting a return or exchange, please review the above guidelines and also keep the following points in mind:

    ・Unless the fault lies with our store, all costs related to international returns, including shipping fees, customs duties, and customs clearance procedures, will be your responsibility.
    ・To prevent issues, we will arrange for the shipping carrier for international returns. If you wish to return an item, you must contact us in advance.
    ・Please clearly mark the customs declaration form (invoice) as "Returned Goods" to help prevent customs duties and clearance problems.
    If you have any questions, please don't hesitate to contact us.

    ■Return Shipping Address

    VINTAGE QOO TOKYO Omotesando Store
    Colonnade Jingumae B1F-2F, 5-2-6 Jingumae, Shibuya, Tokyo 150-0001, Japan
    Phone: +81-3-6804-2201
    ※When returning an item, you must contact us beforehand. Returns sent without prior contact may not be accepted.

    ■Packaging for Returns

    When returning an item, please pay attention to the following:

    ・Please package the item carefully to prevent damage, in the same condition as it was delivered to you.
    ・If the item came with accessories (box, dust bag, tags, warranty, etc.), please include all of them in the return package.
    ・To prevent damage or loss during transit, please use a trackable shipping method (e.g., courier service).
    ・We generally cannot accept cash-on-delivery (COD) returns (unless the cost is covered by us due to our fault).

    We kindly ask for your cooperation in ensuring the item's condition is not compromised during the return shipment.

  • {"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Our items are also available at our Omotesando flagship store. This means that at the time of your order, an item might become sold out if another customer purchases it simultaneously.\nIn the unlikely event that your ordered item is out of stock, we will promptly notify you via email.\nWhile we strive to manage our inventory in real-time, due to system characteristics, there may be a time lag in updates. We apologize for any inconvenience this may cause and appreciate your understanding."}]}]}
  • Our online inventory is shared with our Omotesando flagship store. Each item page indicates where the item is currently stored, so you can check this when planning a visit or making an inquiry.
    Please note that some items are kept at our storage facility and may not be immediately available at the Omotesando store. If you'd like to view a storage facility item at our Omotesando store, you can arrange for it to be transferred by contacting us in advance. Transfers usually take a few days. Also, if you purchase an item stored in our storage facility, it might take a bit longer to ship.
    ※Please note that our Shinsaibashi store does not manage or handle the inventory listed on this site, nor do they process transfers for these items.
    While we do our best to update stock information in real-time, system limitations can sometimes cause a delay. If you're interested in a specific item, feel free to contact us by phone or through our inquiry form for the most current stock availability.

  • At our store, we specialize in vintage luxury brand items, primarily from the 1980s and 1990s, that are over 10 years old.
    We meticulously select timeless pieces from brands like CHANEL, HERMÈS, LOUIS VUITTON, Cartier, and ROLEX with our unique aesthetic.
    Every item we offer is one-of-a-kind.
    Even if we re-stock the same design, the texture and condition of each piece will be unique.
    This "once-in-a-lifetime" encounter is precisely what gives vintage items their special charm, as you may never find the exact same piece again.
    Please note that we do not carry current models.
    All of our items are authenticated vintage items that have undergone rigorous genuine verification by expert appraisers.
    We invite you to enjoy this unique opportunity to connect with an exquisite piece that has been cherished across generations.

  • Many of the vintage items we offer are crafted from high-quality natural leather.
    To fully appreciate the unique character and beautiful aging (patina) of leather, a little care and attention in daily handling and maintenance are essential.
    Please review the following guidelines, and we hope you'll enjoy your cherished items for many years to come.

    ■ Characteristics of Leather

    Due to the natural properties of leather, our items may exhibit wrinkles, scratches, veins, pores, and color variations.
    These are inherent individual differences in the material and are not considered defects.
    Leather items will naturally change in color and texture with use and over time.
    We encourage you to enjoy the unique character – often called "flavor" or "patina" – that develops as you break them in.

    ■Important Notes on Usage
    Precautions for use
    ● Water Exposure and Humidity
    ・Exposure to water can cause stains, discoloration, and hardening. Please be careful in rain or when sweating.
    ・If your item gets wet, gently wipe it immediately with a dry cloth and allow it to air dry in a well-ventilated, shaded area.
    ※Avoid direct sunlight or high-heat drying methods like hair dryers.

    ● Preventing Loss of Shape and Deformation
    ・After use, stuffing your item with materials like newspaper or soft cloth helps maintain its shape and prevents distortion.
    ・Avoid placing heavy items in your bag for extended periods or consistently carrying it in a way that puts uneven stress on the leather, as this can lead to loss of shape.
    ・Avoid storing leather items where they might be crushed under other objects.

    ● Color Transfer
    Color transfer may occur to clothing or other belongings due to friction or humidity.
    Please be especially careful with certain high-end brand bags, such as CHANEL, as some may not have color-fastening treatments applied.

    ■ Maintenance Steps
    1.Remove surface dust with a leather brush or cloth.
    Gently wipe the surface with a soft brush or cloth before dirt sets in.
    Paying attention to seams and fine details will help your item last longer.
    2.Apply a small amount of maintenance cream to a cloth or sponge.
    Use cream sparingly, adjusting the amount to the size of the leather item.
    Applying too much can cause stains.
    A good guideline for the right amount is when it feels "slightly moist to the touch with a dry hand."
    3.Spread the cream thinly and evenly over the entire leather surface.
    For zippers and metal fittings, applying a small amount of maintenance oil can help prevent rust.
    4.Wipe with a dry cloth.
    Once the cream has absorbed into the leather, gently buff it with a clean, dry cloth.
    5.Store in a well-ventilated area.
    After maintenance, store your item away from direct sunlight, high temperatures, and high humidity, preferably wrapped in its dedicated dust bag or a cloth.
    For bags, it's recommended to store them in their original dust bag.

    ■Storage Methods
    ・Store your leather items away from direct sunlight, high temperatures, high humidity, and strong lighting.
    ・Leather products can fade or discolor due to exposure to sunlight or strong artificial light. Please avoid leaving them near windows, on store displays, or inside vehicles.
    ・Even if you're not using an item for a long period, such as during the off-season, regularly airing it out helps prevent mold.

    ■ Important Notes and Consultations
    ・The maintenance methods described above are general care guidelines and do not guarantee complete quality preservation for all leather products.
    ・Some materials or conditions may require professional care. If you have any concerns, please feel free to contact us for consultation at the information below.

  • All watches handled at our store are vintage items.
    Each piece has a unique condition, so please carefully review the condition description and photos on the item page and only purchase if you understand and accept these details.

    ■Handling Precautions
    Watches are very delicate precision instruments.
    Strong impacts, water exposure, high temperatures/humidity, and magnetic fields can cause malfunctions or a decrease in accuracy.
    Please handle your watch gently and carefully during daily use.

    ■ Mechanical Watches (Automatic & Manual Winding)
    A watch may stop due to insufficient winding or prolonged disuse.
    Before using, manually wind the crown. Once the second hand starts moving, set the time and then use the watch.

    【Manual Winding Watches】
    If possible, winding the watch at the same time each day can help stabilize its accuracy.
    Slowly wind the crown until it stops (when it can't be wound any further), then turn it in the opposite direction about three times before setting the time.
    ※Some models do not have a winding stop.

    【Automatic Winding Watches】
    Even with automatic watches, if they have completely stopped, first slowly turn the crown to wind the mainspring. Once the second hand starts moving, you can set the time and use the watch.
    After that, the watch will automatically wind itself through the motion of your arm while wearing it. However, if wearing time is short or physical activity is low, winding may be insufficient, leading to unstable accuracy.
    For stable operation, we recommend manually winding the watch 10 to 20 times before use.
    The power reserve (operating time) varies by model and age, but on average, a fully wound watch can operate for approximately 40 to 50 hours.

    ■ Quartz Watches (Battery-Powered)
    Quartz watches may stop working when the battery dies, but they can typically be used normally after a battery replacement.
    For international shipments, batteries may be removed due to air transport safety regulations. After receiving your watch, please have a new battery installed at a local watch shop.
    While we confirm operation before shipping, we cannot provide information on the remaining battery life.

    ■ Warranty
    【Customers Residing in Japan】
    We offer a one-year warranty against natural defects from the date of purchase. For details, please refer to the watch warranty card included with your item or our guide on watch warranties.
    If a malfunction occurs, please contact us first. We will arrange for repairs at our affiliated repair workshop as needed.
    Since all items handled by our store are vintage items, they may be too old for manufacturer repairs. Especially for vintage models over 50 years old, parts supply has often ended, and manufacturers generally cannot accept them for repair.
    Therefore, we will handle such repairs through our affiliated workshop. Please be aware that if genuine parts are unavailable, repairs may be done using alternative components.

    【Customers Residing Overseas】
    We regret that our warranty service does not apply to international orders.
    This is due to potential malfunctions caused by impacts or temperature differences during international shipping, limitations of our after-sales support system, and difficulties with local handling.
    If a malfunction occurs, we recommend consulting a local watch shop or the boutique of the respective brand.

    ■ Accessories
    As these are vintage items, the original brand box or case from that era may not be included. Please note that some items may come with a service box.

  • The items we carry are vintage pieces.
    Because vintage items have often passed through various locations and hands over many years, their original boxes and dust bags are frequently deteriorated or lost.
    Therefore, accessories are not included with every item.
    If an item comes with accessories, it will be clearly stated in the product description.
    If accessories are not mentioned, it means they are not included. Please be sure to check the description before placing your order.
    Additionally, our supply of available accessories is limited, and we generally cannot provide additional accessories upon request.
    Please also note that we cannot accept returns or exchanges based on the presence or absence of accessories.

  • We accept the following payment methods.
    Please select your preferred method when placing your order.
    ・Credit Card Payment
    ・Bank Transfer
    ・Cash on Delivery (COD)
    ・PayPal
    ・UnionPay Card Payment
    ※Please note that we cannot change your payment method after your order has been confirmed.

    For all payment methods, if payment or necessary responses are not received by the deadline specified by our store, your order will be automatically canceled.
    For orders placed after 12:00 PM (noon), payment instructions and other guidance may be sent on the next business day or later.
    If you do not receive an email from us, please check your spam folder and email settings, then contact customer service.

    Credit Card Payment
    The following credit cards are accepted:
    VISA / Mastercard / JCB / American Express / Diners
    You can choose from the following payment options: "Lump-sum payment," "Bonus lump-sum payment," or "Installment payments" (the number of available installments varies depending on your card company).
    ※The available payment methods may vary depending on your contract details and your credit card company

    Our store only accepts cards compatible with 3D Secure (identity verification service).

    Bank Transfer
    After the final inspection of your item, we will send you an email containing the bank transfer details.
    Please complete the transfer within 3 business days, including the day the email was sent.
    If payment is not confirmed by the deadline, your order will be automatically canceled at 10:00 AM the following day.

    ■ Important Notes
    ・Transfer fees are to be borne by the customer.
    ・If you are making a transfer under a name different from the order placer, please notify us in advance. If we cannot confirm payment due to a name mismatch, we may not be able to ship your order.
    ・The Company is not responsible for transfers mistakenly made to an incorrect account. Please ensure all details are correct before proceeding with the transfer.

    【In Case of Overpayment or Underpayment】
    Overpayment: We will refund the amount minus any refund processing fees.
    Underpayment: We will ship your order after confirming receipt of the additional payment. Please note that additional transfer fees will also be borne by the customer.

    Cash on Delivery (COD)
    When you receive your item, please pay the delivery driver in cash.
    COD Handling Fee: ¥1,000 (excluding tax)
    Cash on delivery is only available for cash payments. Credit cards, electronic money, and debit cards cannot be used for COD payments.
    ※Please note that due to system limitations, the cash-on-delivery (COD) handling fee is not displayed during the checkout process. After we confirm your order, a flat COD fee of ¥1,000 (excluding tax) will be added to your total as part of the shipping charges. Thank you for your understanding.

    ■ Delivery Address Confirmation
    ・After the final inspection, we will contact the customer to confirm the delivery address. We will generally contact you by phone, but if you are unavailable, we will send an email.
    ・If we don't receive a reply or a call from you by the deadline (generally within 3 days, including the day of our initial contact), your order will be canceled.

    ■ Important Notes
    ・Depending on when you reply, we may not be able to accommodate your requested delivery date and time.
    ・If the total amount of "Item Price + COD Handling Fee" exceeds ¥300,000, Cash on Delivery is not available. Such orders will be automatically canceled.
    "・If an order placed with Cash on Delivery (COD) is returned due to refusal to accept delivery, prolonged absence, or similar reasons, future payment methods for that customer will be restricted to prepayment only.
    In such cases, even if you select Cash on Delivery, we may ask you to change your payment method. Please understand that if you do not agree to the change in payment method, we may have to cancel your order."

    PayPal
    After your order is confirmed, you will be redirected to the PayPal payment screen.
    Please ensure you are logged into your PayPal account when completing the payment.

    ■ Important Notes
    ・Guest purchases and direct payments (payments made without a PayPal account) are subject to cancellation. Please ensure you log in to your PayPal account to complete your payment.
    ・Any PayPal fees incurred (3.60% to 4.10% + ¥40) will be borne by the customer.

    ■ Important Notice Regarding Shipping Address
    When using PayPal for payment, the shipping address you enter when placing your order must match the shipping address registered in your PayPal account.
    This is to ensure secure transactions based on PayPal's Seller Protection Policy.
    If the addresses do not match, your order may be canceled.
    Please reconfirm your addresses before placing your order, as any payment processing fees or cancellation fees incurred in such cases will be borne by the customer.

    Issuing Receipt
    If you require a receipt, please indicate that in the remarks section of your order along with the following information:
    ・Recipient Name: (Company name or individual name)
    ・Description: (Item name, or category name such as "Clothing," "Bags," etc.)
    ※If no recipient name or description is specified, we will issue it with the orderer's name and item name, respectively.
    ※If no description is specified, the receipt will be issued with the item name.
    ※Please note that we cannot issue receipts with descriptions that do not specify the content, such as "Merchandise Cost" or "Gift."

    ■ When Using Cash on Delivery (COD)
    If you choose cash on delivery, the receipt issued by the shipping carrier or payment processing company will be the official one.
    Please understand that we cannot issue a separate receipt from our store (even if you make a request in the remarks section).

  • To ensure our customers can use credit card payments with peace of mind, we've implemented 3D Secure, an identity verification service aimed at preventing "spoofing" and unauthorized use by third parties.
    ※Please note that credit cards not compatible with 3D Secure cannot be used.

    ■ What is 3D Secure?

    3D Secure is an authentication service that verifies the cardholder's identity during credit card payments. Currently, 3D Secure 2.0 is the mainstream, offering enhanced security and convenience.
    In addition to traditional password entry, it supports the following authentication methods, enabling more secure and smoother transactions:

    ・One-time passwords (e.g., SMS authentication)
    ・Authentication notifications via smartphone apps
    ・Biometric authentication like fingerprint or facial recognition, etc.

    The service names for 3D Secure by each brand are as follows:

    Visa: Visa Secure
    Mastercard: Mastercard Identity Check
    JCB: J/Secure
    American Express: American Express SafeKey
    Diners Club: ProtectBuy

    ■ How to Use

    1. Check if your credit card is compatible with 3D Secure 2.0.
    ※If your card issuing company does not support 3D Secure, you will not be able to use card payment at our store.
    2. Confirm that your identity verification information is registered with your card issuing company.
    Many cards are compatible with 3D Secure 2.0 without special setup, but SMS authentication, app notifications, or biometric authentication may be required depending on the transaction details.
    For details on authentication methods and setup status, please check the contact information on the back of your card or the issuing company's website/app.

    ■Important Notes
    ・For enhanced security, we require identity verification via 3D Secure. Incompatible cards cannot be used.
    ・Please note that if authentication fails, the payment will not be completed, and your order will be invalid.
    ・Always use a credit card in your own name.

  • ■What is Attribute Verification?

    To prevent unauthorized credit card use, our store conducts attribute verification for credit card transactions.
    Attribute verification confirms whether the following information you provided during your order exactly matches the information registered with your credit card company:

    ・Your Name
    ・Your Address
    ・Your Phone Number

    In recent years, credit card fraud by third parties has rapidly increased.
    To protect your valuable card information and ensure secure transactions, our store implements the following measures:

    ・Only 3D Secure compatible cards can be used.

    ・Verification of consistency between your order information and card company registration information (attribute verification).

    Please note that due to this verification process, even if there are no issues with your order, shipping may take an additional 2–3 days longer than usual.

    ■Results of Attribute Verification

    If the attribute verification reveals a discrepancy between your order information and card information, we will contact you via email. Please be sure to check your email from us after placing an order.
    Here are some common reasons why an attribute mismatch might be determined:

    Typical Cases of Attribute Mismatch
    ・You've moved but haven't updated your address with the card company.
    ・You've changed your mobile phone number but haven't updated it with the card company.
    ・Discrepancy between your mobile phone number and home phone number.
    ・Using a family member's credit card for a purchase.

    If attributes do not match or cannot be confirmed, credit card payment will not be available.
    If we do not receive a response from you within 3 days of our contact, your order will be automatically canceled.
    Furthermore, for prepaid or charge-type credit cards, attribute verification may not be possible depending on the card type.
    In such cases, if attribute verification cannot be performed at the time of your order, we may have to cancel your order.
    For customers who need expedited shipping or desire a guaranteed transaction, we recommend using payment methods other than credit card, such as bank transfer or cash on delivery.

    This verification is a crucial step to protect your important information and ensure a secure shopping experience.
    We apologize for any inconvenience, and we sincerely appreciate your understanding and cooperation.